Terms of service

Welcome to Stoniva. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully.

Use of Website

This website is for personal and non-commercial use only. You agree not to misuse or interfere with the website’s functionality or security.

Product Information

We make every effort to display accurate product details, including dimensions, materials and colors. Since every stone piece is unique, variations in texture, pattern and finish are natural and expected.

Pricing & Payments

Prices are listed in USD. We reserve the right to update product prices anytime without prior notice. Payments are processed securely through trusted payment partners.

Orders

All orders are subject to availability and confirmation. We may cancel or refuse an order if fraud or incorrect information is suspected.

Intellectual Property

All content on this website—including images, product designs, text and logos—belongs to Stoniva and is protected by copyright and trademark laws. Unauthorized use is prohibited. Limitation of LiabilityStoniva is not liable for any indirect, incidental or consequential damages arising from use of our website or products, except where legally required.

Governing Law

These Terms are governed by the laws of India, and disputes will be handled under appropriate jurisdiction within India.

2. Shipping & Delivery Policy

Processing Time

Most standard products are shipped within 7–21 business days depending on availability and customization needs.

Custom Orders

Custom-made products require additional production time. Customers will be informed of timelines during the order process.

Shipping Charges

Charges vary by location and product weight. Costs will be displayed at checkout or communicated during order confirmation.

International Shipping

We deliver globally. Customs duties and taxes (if applicable) are the customer’s responsibility.

Order Tracking

Once an order is dispatched, tracking details will be shared with the customer.Delivery Inspection. Please inspect the package on arrival. Inform us immediately if any damage has occurred during transit so we can assist with replacements or claims.

3. Returns & Refunds Policy

Eligibility

Due to the handcrafted and unique nature of stone products, returns are accepted only in these cases:

• Product arrives damaged

• Incorrect product delivered

Claims must be reported within 48 hours of delivery with unpacking photos/videos as proof.

Exclusions

We cannot accept returns for:

• Customized or made-to-order items

• Natural variations in stone color, texture or pattern

• Minor imperfections that do not affect functionality

Replacements / Refunds

After inspection and approval of the claim, a replacement or refund will be processed. Refunds may take 7–14 business days to reflect depending on the payment method.

4. Contact Information

For any support or policy-related questions, please contact us: Stoniva

Email: sandeep@stoniva.co

Phone: +919660677898

We’re here to help you with anything you need.